Christopher Brown

Senior Manager, Customer Success Architecture

Lead a Customer Success Architecture team serving regulated customers in financial services, manufacturing, healthcare, and the public sector. Develop technical talent and help customers adopt GitHub, strengthen secure software delivery, and connect technology to business priorities.

Enterprise Support Manager, Strategic Accounts

Nov 2021 – Sep 2026

Led customer-facing technical teams supporting a global enterprise account. Partnered with customer executives and AWS leaders on cloud operations, organizational development, and critical business priorities.

• Developed technical talent and future leaders. Built career paths, coached emerging managers, and helped engineers grow into broader leadership roles.
• Brought AI into everyday work. Developed tools that helped teams understand customer issues and identify training needs, then supported their adoption across the organization.
• Strengthened customer support practices. Advised customer leaders on incident management and post-incident learning, helping them improve how their teams respond and operate.
• Helped executives communicate with clarity. Coached leaders through Amazon's onboarding program and raised the quality of internal documents and public technical writing.

Software Engineering Manager (Dec 2015 – Aug 2016)

Progressed from software engineering into management and federal cloud leadership. Led secure architecture, identity and access, and modern software delivery for public-sector programs.

Solution Developer

Built cloud services for enterprise clients, leading architecture and development and working with international partners.

Junior Developer / Quality Assurance Lead

Developed research software for government programs and moved into quality assurance leadership, with a focus on reliable releases and automated testing.